INTRODUCTION
At Kingdom Of Keys, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our locksmith services, website, or SMS communication.
WHAT PERSONAL INFORMATION IS COLLECTED?
- Personal Information:
- Name
- Address
- Phone number
- Financial details related to locksmith services
- Vehicle Information:
- VIN
- Make
- Model
- Location data
- SMS Communications:
- If opted in, we collect and store phone numbers for SMS notifications.
HOW DO WE USE THE PERSONAL INFORMATION THAT WE COLLECT?
The personal information we collect is utilized in several ways to enhance your experience and ensure the effective delivery of our services:
- To Provide and Manage Locksmith Services:
We use your personal information to schedule and perform locksmith services, ensuring that we have all necessary details to meet your needs effectively. This includes dispatching technicians to your location and providing them with the relevant information about your service request. - To Communicate Regarding Case Updates:
We keep you informed about the status of your service request, including any changes or updates. This communication may include notifications about the arrival time of our technicians, service completion, and follow-up inquiries to ensure your satisfaction. - For Payment Processing:
Your financial details are used to process payments securely. We ensure that all transactions are handled with the utmost care and in compliance with industry standards to protect your financial information. - To Send Invoices and Payment Reminders:
We may send you invoices for services rendered and reminders for upcoming payments. This helps you keep track of your transactions with us and ensures that you are aware of any outstanding balances. - For Internal Analytics and Service Improvement:
We analyze the information collected to improve our services continually. This includes assessing customer feedback, identifying trends in service requests, and making necessary adjustments to enhance our overall service quality.
WITH WHOM DO WE SHARE PERSONAL INFORMATION THAT WE COLLECT?
We take your privacy seriously and only share your personal information under specific circumstances:
- Third-Party Service Providers:
We may share your information with trusted third-party service providers who assist us in delivering locksmith services. These providers are contractually obligated to protect your information and use it solely for the purposes for which it was shared. - Financial Institutions:
Your financial information may be shared with financial institutions for payment processing. We ensure that these institutions adhere to strict security protocols to safeguard your data. - Legal Compliance:
In certain situations, we may be required to disclose your personal information to comply with legal obligations, respond to subpoenas, or protect our rights and the rights of others. - Important Note:
SMS consent is not shared with third parties or affiliates. We respect your privacy and ensure that your consent for SMS communications is kept confidential and used solely for the intended purpose.
COOKIES AND SIMILAR TECHNOLOGY
We use cookies for website functionality, analytics, and security. You can manage cookie preferences in your browser settings.
HOW WE MANAGE YOUR COOKIES
- Clear cookies through your browser settings.
- Opt out of SMS communications by replying “STOP.”
ACCESSIBILITY OF THE PRIVACY POLICY
- The privacy policy is easily accessible and prominently included on all web forms, with a link near the consent language.
- A link to the privacy policy is included in the footer of every page on our website.
WHO CAN YOU CONTACT FOR MORE INFORMATION?
For privacy-related concerns, contact:
- Email: info@kingdomofkeys.net
- Phone: (210) 995-8879
CHANGES TO OUR PRIVACY POLICY
We may update this Privacy Policy periodically. Any changes will be posted on our website, and we will notify you through appropriate channels.